Question 1

Do I require a referral to see Martina or Miona?

Accepted Answer

No, you do not need a referral.  Consultations can be billed as a Private Session.

Question 2

What are your office hours?

Accepted Answer

Martina's office hours are  Monday, Tuesday, Thursday 8am -4 pm and Friday 8 - 1pm   Miona’s office hours are Monday, Tuesday, Thursday 8 - 5pm, Wednesday and Friday 8 - 1pm

Question 3

Is payment expected on the day of my consultation?

Accepted Answer

Yes, payment is required at the time of your consultation.

Question 4

How can I pay?

Accepted Answer

We accept cash or Eftpos.

Question 5

What are the directions to the office?

Accepted Answer

20 Watson Street, Camp Hill is a residential house with an office on the lower level.  When you attend your session, please enter through the gate, walk down the side of the house, up some stairs and enter in the side door.

Question 6

Is there parking available?

Accepted Answer

Yes, there is parking available on Watson Street.

Question 7

Am I eligible for a Medicare rebate?

Accepted Answer

Eligibility is determined by your GP or Psychiatrist and is based on the diagnosis you receive.   Most conditions are included such as anxiety, depression, adjustment disorders and more. ​   Please make an appointment with your GP or Psychiatrist to determine your eligibility.

Question 8

What paperwork do I require to claim a Medicare rebate?

Accepted Answer

You will require a referral. Either a Mental Health Care Plan from a GP or a letter from your Psychiatrist prior to your appointment.

Question 9

How long is the referral valid for?

Accepted Answer

The referral will enable you to access a total of 10 sessions in a calendar year.  The referral is valid for up to six sessions, after the sixth session you will need to see your doctor again to review the option of obtaining another referral for further sessions.

Question 10

How do I claim the Medicare Rebate?

Accepted Answer

A valid referral with the correct paperwork is required before a Medicare rebate can be claimed.  An online rebate may be completed at the time of your consultation or you can submit your receipt to Medicare.

Question 11

Who do I contact if I am running late to an appointment?

Accepted Answer

Please text either Dee on 0435 778 672 or the office directly on  0478 416 556

Question 12

What happens if I cancel my appointment?

Accepted Answer

We require 24 hours notice for cancellations. If less than 24 hours is provided, you may be charged the cost of the session.

Question 13

What do I do if I have a mental health emergency?

Accepted Answer

Please call 000 or your doctor.  Martina and Miona unfortunately cannot respond in an emergency situation as we do not provide a crisis response service.

Frequently Asked Questions