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Frequently Asked Questions

  • Do I require a referral to see Martina or Miona?
    No, you do not need a referral. Consultations can be billed as a Private Session.
  • What are your office hours?
    Martina's office hours are Monday, Tuesday, Thursday 8am -4 pm and Friday 8 - 1pm Miona’s office hours are Monday, Tuesday, Thursday 8 - 5pm, Wednesday and Friday 8 - 1pm
  • Is payment expected on the day of my consultation?
    Yes, payment is required at the time of your consultation.
  • How can I pay?
    We accept cash or Eftpos.
  • What are the directions to the office?
    20 Watson Street, Camp Hill is a residential house with an office on the lower level. When you attend your session, please enter through the gate, walk down the side of the house, up some stairs and enter in the side door.
  • Is there parking available?
    Yes, there is parking available on Watson Street.
  • Am I eligible for a Medicare rebate?
    Eligibility is determined by your GP or Psychiatrist and is based on the diagnosis you receive. Most conditions are included such as anxiety, depression, adjustment disorders and more. ​ Please make an appointment with your GP or Psychiatrist to determine your eligibility.
  • What paperwork do I require to claim a Medicare rebate?
    You will require a referral. Either a Mental Health Care Plan from a GP or a letter from your Psychiatrist prior to your appointment.
  • How long is the referral valid for?
    The referral will enable you to access a total of 10 sessions in a calendar year. The referral is valid for up to six sessions, after the sixth session you will need to see your doctor again to review the option of obtaining another referral for further sessions.
  • How do I claim the Medicare Rebate?
    A valid referral with the correct paperwork is required before a Medicare rebate can be claimed. An online rebate may be completed at the time of your consultation or you can submit your receipt to Medicare.
  • Who do I contact if I am running late to an appointment?
    Please text either Dee on 0435 778 672 or the office directly on 0478 416 556
  • What happens if I cancel my appointment?
    We require 24 hours notice for cancellations. If less than 24 hours is provided, you may be charged the cost of the session.
  • What do I do if I have a mental health emergency?
    Please call 000 or your doctor. Martina and Miona unfortunately cannot respond in an emergency situation as we do not provide a crisis response service.
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